Your business is our business
As the leading international supplier of active
pharmaceutical ingredients, TAPI is committed
to quality, global production and, above all,
customer care.
Over 70 years of excellence in the pharmaceuticals
sector has taught us that customer service is
paramount to achieving success. Helping to keep
you and your organisation efficient and competitive
is
an important part of our business. Accordingly,
we are
committed to meeting our customers’ needs
and
expectations at every level:
Trustworthiness
Teva API (TAPI) is currently the world’s
leading
international supplier of active pharmaceutical
ingredients
(APIs). With 1.9 billion in annual API sales,
employing
almost 5,000 professionals worldwide, the organisation
offers a rich portfolio of about 300 APIs. TAPI’s
financial
strength, global production capacity and long-term
commitment to the pharmaceuticals industry are
key
ingredients of success.
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"TAPI’s research
scientists are specialised in areas such as
plant extracts, chemical synthesis and synthetic
peptides, among others." |
Superior quality
At TAPI, quality is the cornerstone upon which
the company built its business. Its quality departments
are evidence of the priority it places on ensuring
compliance with your specifications, as well as
all relevant regulatory requirements, including
current GMP standards, USP and EP among others.
All its plants are regularly inspected by the
FDA, by other authorities and by its customers.
Additionally, TAPI equips its production facilities
with cuttingedge technologies and state-of-the
art computerised systems to maintain its consistently
high product quality, while continuously improving
productivity and reliability.
Specialised expertise
The organisation’s customers benefit from
the knowledge
and abilities of a dedicated team of 600 top R&D
scientists,
specialising in the fields of:
- Chemical synthesis
- Fermentation
- Enzymatic process
- High potency
- Plant extracts
- Synthetic peptides
- Vitamin D derivatives
- Analytical and solid-state R&D
Value
TAPI competitively distributes its APIs to manufacturers
worldwide. By looking for better raw material
sources and
eliminating non-value-added activities on an ongoing
basis, it is able to provide you with reasonable
pricing
throughout the full life cycle of the product.
On-time delivery
Focused on its commitment to you, the company’s
professional service agents proactively manage
your
shipments. Keeping on top of all parties involved,
it
orchestrates the logistics to achieve on-time
deliveries, so
you can focus on other priorities.
Here to serve you
As the leading generic API supplier, this organisation
maintains its leadership by providing its customers
with
exceptional services. TAPI thinks of itself as
a pioneer,
paving the way to new service standards in the
API
industry, setting the bar higher than ever before.
Customer-centric
Now it is revolutionising its business with the
24-hour
customer support centre. The centre’s main
goal is to
provide its customers with immediate access to
TAPI’s
customer services, at any time, from any location
around
the world, through a choice of communication channels
(see our website, below, for details).
Our customer support centre will provide customers
with prompt replies for a variety of requests,
ranging
from compliance, through product information,
up to
safety and ecology.
You can rely on us to fulfil your requests for
relevant
regulatory documentation and quality methods and
standards, when you need it.
Engaging the expertise of our scientists and
technologists, we manage the process of defining
your
particle size distribution (PSD) and other solid
state
specifications. Our customer-centric view means
that we
keep your needs as our focus.
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