A vital link in the global economy, Qatar Airways Cargo is one of the world’s leading international cargo carriers and serves over 60 exclusive freighter destinations worldwide via its state-of-the-art Doha hub. Qatar Airways Cargo delivers freight to more than 150 key business and leisure destinations globally on over 200 aircraft.

Customer first

Customer excellence is at the heart of Qatar Airways Cargo’s business. Its commitment and innovation is recognised not only by the string of awards but also by the customers trust in the airline’s business. Qatar Airways Cargo continues to focus on enhancing customer experience through delivering quality and reliability, offering the best solutions to its customers and constantly innovating, while also contributing to the air freight industry.

Young and modern fleet

Qatar Airways Cargo’s young and modern freighter fleet consists of two B747-8, 13 Boeing 777 and eight Airbus A330 freighters that operate on both scheduled routes and non-scheduled (charter) operations. The carrier also transports cargo on the belly-hold of more than 200 aircraft to a network of more than 150 destinations. Two additional Boeing 777 freighters will join the airline’s fleet this year. The airline also placed an order for five 777 Freighters at the 2018 Farnborough International Airshow.

Quality operations

Qatar Airways Cargo adheres to the division’s Quality Management System in delivering excellent services throughout its operations, ensuring 100% compliance with safety and security regulations. It is one of the few carriers certified with the ISO 9001:2015 certification for enhancement in its organisational processes, continual improvement in achieving a high level of efficiency and quality services to customers as well as contributions to the air cargo industry.

Products and services

The innovative temperature-controlled solutions for pharmaceuticals, QR Pharma; and perishables, QR Fresh, add to the substantial range of cargo products such as QR Express, QR Live, QR Charter and QR Mail. Qatar Airways Cargo also offers the value added premium services QR Platinum and QR Gold which are ideal for important and urgent freight. The services provide fast confirmation and priority or guaranteed uplift on confirmed flights to and from Qatar Airways Cargo online destinations.

State-of-the-art cargo facility and future expansion

The cargo handling facility at Hamad International Airport sets new standards of service and quality not only in the Gulf region, but worldwide. Capable of handling 5,700 shipments and up to 1.4 million tonnes of cargo annually, the fully-automated and air conditioned warehouse is ideally located, enabling the seamless and efficient services to customers and cargo carriers around the world. The state-of-the-art Cargo Warehouse Information System (CWIS) can track the location of each cargo precisely and efficiently. The warehouse is equipped with special handling and storage areas for pharmaceuticals, perishables, live animals, dangerous goods and valuables.

Additionally, the two new facilities, Climate Control Centre and Cargo Overflow Warehouse at the hub in Doha are significant additions that support the rapid growth of temperature-controlled cargo and ecommerce freight, offering up to 550,000 tons annual handling capacity.

In line with the carrier’s ambitious expansion and growth strategy, construction of the second cargo terminal (CT2) is underway. This new facility is designed to cope with future growth and upon completion of CT2, the combined cargo capacity of both terminals will increase to 4.6 million tons annually.

Quick Ramp Transfer

As an industry leader, Qatar Airways Cargo offers the fastest global aircraft transfer at Doha through its Quick Ramp Transfer (QRT) solution for all transshipments. It is the only carrier in the Middle East to offer refrigerated or reefer truck services for ramp transfers at its home hub. Temperature-sensitive commodities are collected from and delivered directly to the aircraft by specialised temperature-controlled vehicles or refrigerated trucks, ensuring the cool-chain process is seamless.