With one of the newest fleets in Europe, Turkish Airlines has an expanding global network and excellent connections to the rest of the continent. Growing alongside it, subsidiary company Turkish Cargo offers a comprehensive range of services for safe and reliable transportation of even the most sensitive pharmaceutical shipments. Halit Anlatan, vice-president of sales and marketing, explains how investment in facilities, technology and training makes for a strong customer offering.
Halit Anlatan: Turkish Cargo is an expert in transporting pharmaceuticals and has done so for more than 25 years. We transport all kinds of pharmaceuticals, including diagnostics, vaccines, sera, plasma, proteins, clinical trial components, biotechnological materials, pills and all kinds of medicine. We offer reliable transportation for temperature-sensitive products and commodities.
We have recently made several investments to improve our pharmaceuticals services. As part of this, we have redefined standard operating procedure (SOP) for pharmaceuticals, developed our local pharmaceuticals handling expertise and introduced pharma mind-set training to our employees. Furthermore, we plan to launch new products for pharmaceutical shipments in 2015.
Europe is our biggest source of pharma business worldwide. As Turkish Airlines, we have freighter services to many European countries and every month we open a new passenger route in Europe. As our presence strengthens we expect even more pharma shipments. When we analyse the level of growth across our cargo, pharma shipments have the highest rate - double that of general cargo.
Turkish Cargo opened its brand new, upscale cargo facility in January 2015. This offers an annual capacity of 1.2 million tons, a closed warehouse area of 43,000m², a total construction area of 67,000m² and a total floor area of 71,000m² (landside and airside combined). This makes it easy to receive different types of vehicles with carefully designed waiting areas for a range of customer needs.
We recently inaugurated our new 3,000m² special cargo storage area with 39 separate special cargo rooms. We have four different room temperature ranges (0°C/+4°C, + 2°C/+8°C, + 15°C/+25°C, -15°C/-20°C) for nine different cargo types.
We handle temperature-sensitive products in temperature-controlled areas in our warehouse according to the specific pharma programme and warehouse storage instructions. We provide special equipment such as thermal blankets with cooler blocks. We can provide ACT containers and we also accept shipments in containers if the shipper or forwarder demands so. In case of unforeseen delays or any irregularities, we provide a dry ice supplementation service.
Our available services include remote temperature and humidity-tracking, a safe and secure locking system and an automatic alert system. Temperature and humidity in the cold chain storage areas and facilities are monitored by an automated system called Telemetry, which logs data and sends messages automatically.
Located in Istanbul, our centre of operations is in a geographically strategic location. This enables us to provide rapid connections between the pharmaceutical producers and consumers in Europe. As Turkish Airlines, we fly to the most countries in the world and we support a large network of passenger flights, including freighter destinations. Our cargo network enables customers to send their pharmaceutical shipments from all over Europe to more than 100 countries around the world.